FAQs (Frequently Asked Questions)
Now you can check your account balance, transfer funds and review recent transaction history
right from your cell phone! The following frequently asked questions will help you get enrolled
and use Mobile Banking for your individual cell phone and accounts.
Mobile Banking Frequently Asked Questions
Q. What is Mobile Banking?
A. Mobile Banking with American National Bank gives you absolute convenience of banking anywhere, at any time. If you have cell phone reception, you can check your balances, view your most recent transactions, transfer money between accounts - all from the palm of your hand!
Q. Will Mobile Banking work with my cell phone?
A. Mobile Banking works with virtually all modern cell phones. Depending on your phone's capabilities and your service plan, you can choose between Mobile Web Banking and TXT Banking. With Mobile Web Banking, you use a web browser similar to your desktop computer to easily navigate through your options. With TXT Banking, you send text messages with actions such as "BALANCE" and "TRANSFER" to manage your accounts.
Q. How much does Mobile Banking cost?
A. American National Bank offers Mobile Banking at no cost to our customers. However, your mobile carrier may charge for data usage, web access, and/or text messages. We recommend contacting your provider for details on specific fees and charges associated with your service plan.
Q. How do I enroll in Mobile Banking?
A. If you are already enrolled in Personal Online Banking, simply log in like normal, click the "Other Services" button, and then click the "Mobile" button. If you are not yet enrolled in Personal Online Banking, click here to submit an enrollment form.
Q. Do I need to have an Online Banking profile to use Mobile Banking?
A. Yes. At this time, you are required to have an Online Banking profile to enroll in Mobile Banking. If you do not have access to a computer with internet access, please call us at (940) 397-2300 or send an email firstname.lastname@example.org. We can assist you with setting this up.
Q. How do I use Mobile Banking over the Mobile Web?
A. Once enrolled, simply visit mobile.amnat.com from your cell phone's web browser. Once you've successfully logged in, you will see your current account balances. From the Main Menu, you can select other actions, such as viewing transactions, or transferring funds. We would also recommend saving the website to your phone's bookmarks, just as you would on your computer.
Q. How do I use Mobile Banking over Text Messaging?
A. Once enrolled; simply send a text message to 469228 with any of the following actions in the body of the message:
(To see a complete list of commands text Help All to 469228)
|Text to SMS
|BALANCE or BAL or B
||Request available balances for all linked accounts
|BALANCE <account nickname> for example, BALANCE Nick
||Request available balance for a specific account
|TRANSACTIONS <account nickname> for example,TRANSACTIONS BOB
||Request the most recent transactions for an account
|TRANSFER <amount> TO <to account nickname> for example,TRANSFER 10.00 TO my savings
||Transfer money from the default account to another account
|TRANSFER <amount> FROM<from account nickname> TO <to account nickname> for example,TRANSFER 10.00 FROM savingsTO family checking
||Transfer money from one account to another account
* NOTE: Text Messaging commands are not case sensitive (for example, "eNtER" is the same as "enter").
Q. I sometimes have poor cell phone reception while traveling. Can I still access Mobile Banking?
A. Whenever you are in an area with poor coverage, we recommend using TEXT Banking. Text messaging is designed to be lightweight and can be transmitted even with poor reception. At the same time, TEXT Banking will always respond with a confirmation message, so you can be assured that your transaction processed successfully.
Q. How long does a Mobile Banking transfer take before posting to my accounts?
A. When transferring between accounts on Mobile Banking, the transfer should memo-post to your account by the time you receive the confirmation message back from the system. This typically takes 10-60 seconds depending on several factors, such as your wireless reception.
Q. How do I know that Mobile Banking is secure?
A. Mobile Banking utilizes similar encryption technologies as Online Banking to ensure that all transactions are secure. For instance, on the Mobile Web, you will be required to log in using your Mobile Login, PIN, and Passmark information. At the same time, Mobile Banking does not transmit confidential data, such as full account numbers.
Q. What should I do if I lose my cell phone?
A. Although no confidential information is stored on your cell phone, you can immediately disable your Mobile Banking access at any time. Simply log into your Online Banking profile from any computer, click on the "Other Services" button, and then click the "Mobile Banking" button. From there, you can disable your mobile access until you get a replacement phone.
Q. Will anything need to be installed on my cell phone?
A. No. Mobile Banking simply uses your cell phone's built-in capabilities, such as web browsing and text messaging.
Q. Who do I call if I have a Mobile Banking problem or question?
A. Please call us at (940) 397-2300 or send an email to email@example.com.