Verify Browser Settings2018-10-11T18:29:04+00:00

Verify Browser Settings

GUIDE TO BROWSER SECURITY CHANGES FOR CHECKFREE BILL PAY

Using redirect and third-party cookies

The Online Banking (IBS) and Online Bill Pay systems (CheckFree RXP) use a redirect SSO (Single Sign-On) method to connect Online Banking users to the Bill Pay system. The redirect also uses a third-party cookie to store the credentials.

On occasion this can create an issue if a user has browser security settings that do not allow this behavior. Below are scenarios users may experience, indicating that their browser security settings are preventing them from successfully connecting to the Bill Pay system.

SCENARIO #1
In scenario #1, Online Banking users may experience the following scenario when attempting to access Bill Pay upon logging into the Online Banking system.
1. Users are successfully logged into the Online Banking system (IBS).
2. Users click on the Bill Pay button while logged into Online Banking.
3. Users are automatically logged out and directed to the financial institutions web site home page.

SCENARIO #2
In scenario #2, online banking users may experience the following scenario when attempting to access Bill Pay upon logging into the Online Banking system.
1. Users are successfully logged into the Online Banking system (IBS).
2. Users click on the Bill Pay button while logged into Online Banking.
3. Users are then prompted for credentials.

Below is some guidance to provide users how to change their browser security settings in order to allow them to successfully connect to the new CheckFree RXP Bill Pay system. Please be aware that not all Operating Systems and Browsers are represented here. However, there is a general theme that presents itself to assist users.

Windows XP/Vista/7 Internet Explorer 8 and up

IE8 Redirect Problems – Other Possible Problems

Sometimes the IE8 redirect problems are also caused by corrupt add-ons. To test this, right click on the Internet Explorer 8 icon and select Start without Add-ons.

If you can browse normally, it means the problem is some add-on. Start IE8 normally and disable all add-ons (Tools ?†’ Manage Add-ons). Enable them one by one to isolate the add-on that’s creating the problem. You can disable or remove that add-on to prevent future IE redirects.

Mac OS 10.6.4 / FireFox 3.6.10
1. Select Firefox (first item after the Apple at the upper left hand corner)
2. In the drop down menu, select Preferences
3. Go to the Privacy tab (3rd from the right)
4. Under the History Section, select the Firefox will: “Use custom settings for History”
5. Ensure the box is CHECKED for Accept third-party cookies
OR
6. Click on Exceptions and Add the following secure-banking.com as Allowed

Mac OS 10.6.4 / Safari 5.0.2
1. Review Security Settings
2. Click on Safari App (first item after the Apple at the upper left hand corner)
3. In the drop down menu, select Preferences
4. Then select the Security Tab (3rd from the right for most)
5. Try setting your Accept Cookies to Always (it defaults to only allow cookies for sites you directly visit)

or

1.  On the page with the error, right-click (or ctrl-click) in the frame that contains the error, it should open a context menu. One of the options is to open the frame in a new tab.  If the users select this option, it will open the bill pay page in a separate tab without the error and allow them to access their bill pay options.

Mac OS 10.6.4 / Chrome 6.0.472.63 OR PC / Chrome 6.0.472.63
1. Click on the wrench in the upper right hand corner (at the end of the website line)
2. Click on Options in the drop down menu
3. Click on the tab marked “Under the Hood”
4. Click on the button marked “Content settings…”
5. On the Cookies page (the first one) review the following
6. Block all third-party cookies without exception is UNCHECKED – the default is that this is unchecked
7. Click on “Close” and “Close”